Rollero Privacy Policy

At Rollero, we take your privacy seriously and are committed to protecting the personal data you share with us when you visit rollero.com, register an account, or use any of our services. This Rollero Privacy Policy explains what information we collect, why we collect it, how we use it, and what choices you have regarding your data. By creating an account or browsing our casino Rollero platform, you acknowledge that you have read and understood this policy.

Who We Are

Rollero is operated by Metlait SRL, a company registered under the laws of Costa Rica, registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an e-gaming licence No. 0000064 issued by the Tobique Gaming Commission. Certain payment transactions, including Paysafe transactions, are processed on our behalf by Tronabriz Limited, and our affiliate programme is operated under the Rooster Partners brand. We remain the data controller responsible for your personal information across all Rollero casino services.

Information We Collect

When you register for an account or interact with our rollero casino site, we collect several categories of information necessary to provide our services safely and legally.

• We collect registration details, including your full legal name, date of birth, residential address and a valid e-mail address.
• We collect identity verification documents, such as government-issued ID, proof of address and, where required, video verification, particularly for withdrawals and cryptocurrency deposits.
• We record your transaction history, including deposits, withdrawals, currency used and payment method, whether by card, e-wallet, bank transfer or cryptocurrency.
• We track your gameplay activity, including games played, wagering behaviour, bonus usage and session duration, to improve our services and enforce our bonus terms.
• We collect technical data such as your IP address, device type, browser, operating system and login timestamps whenever you access our rollero online casino platform.
• We store your communications with our support team, including live chat transcripts, e-mails sent to support@rollero.com or vip@rollero.com, and WhatsApp messages exchanged with our VIP team.

How We Use Your Information

We use the personal data we collect for a range of purposes connected to operating Rollero responsibly and lawfully.

• We use your data to verify your identity, confirm your age and residency, and ensure you are not accessing our services from a restricted territory.
• We use your information to process deposits and withdrawals, apply wagering requirements, and administer promotions such as our welcome package, reload bonuses and free spins.
• We use your contact details to send you account notifications, security alerts and, where you have opted in, marketing communications about a rollero no deposit bonus, a rollero casino promo code, or other seasonal offers.
• We analyse aggregated data to improve our game library, website performance and customer support quality.
• We use your information to detect and prevent fraud, duplicate accounts, bonus abuse and any attempt to circumvent our restricted-country policy through VPN use, which remains strictly prohibited.
• We rely on your data to comply with our legal and regulatory obligations under our licence from the Tobique Gaming Commission, including anti-money laundering and responsible gambling requirements.

Marketing Preferences and Bonus Communications

If you subscribe to our newsletters or promotional alerts, we may contact you about a rollero bonus code, rollero no deposit bonus codes, or other offers relevant to your account. We only send marketing communications where permitted by law or where you have given consent, and you may withdraw that consent at any time through your account settings or by contacting our support team. Please note that players from Sweden, while permitted to register, are excluded from all bonuses, promotions, VIP programmes and loyalty point exchanges, and we will not send bonus-related marketing to accounts registered in that jurisdiction.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, secure your session and understand how visitors interact with our casino Rollero platform. Cookies help us recognise returning users, streamline the rollero casino login process, and tailor content to your language and currency preferences among our nine supported locales. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our site.

How We Share Your Information

We do not sell your personal data. However, we may share your information with trusted third parties strictly for operational and legal purposes.

• We share payment data with processors such as Tronabriz Limited to complete deposit and withdrawal transactions.
• We share data with regulatory bodies, including the Tobique Gaming Commission, and with our independent ADR body, EGIS, reachable at https://egis.io/ or disputes@egis-adr.com, where required to resolve disputes.
• We share limited data with our affiliate partners operating under the Rooster Partners brand for the purpose of tracking referred players, without disclosing sensitive financial or identity documents.
• We may disclose information to law enforcement or courts where legally compelled, including in connection with arbitration proceedings conducted in Costa Rica.
• We may share data with fraud prevention and identity verification providers to confirm your eligibility to use our services.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax and regulatory obligations. Where your account becomes dormant, meaning no login or gameplay for 12 consecutive months, we apply a monthly maintenance charge as outlined in our Terms, and we retain relevant records in accordance with applicable law even after account closure.

Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. Sensitive documents submitted for identity verification, including those required before cryptocurrency deposits or withdrawals, are stored securely and accessed only by authorised personnel. Despite our safeguards, no method of electronic transmission or storage is entirely secure, and we encourage you to protect your own login credentials.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you.

• You may request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain processing activities, including marketing communications.
• You may request a copy of your data in a portable format where applicable.

To exercise any of these rights, please contact us at support@rollero.com. We will respond to verified requests within a reasonable timeframe.

Restricted Jurisdictions

Our services are not available to residents of numerous restricted countries and territories, as detailed in our Terms and Conditions. If you access rollero.com from a restricted location, we reserve the right to suspend your account and process only the data necessary to enforce this restriction; no refunds or withdrawals will be issued in such cases.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and independent review platforms discussing rollero casino reviews. We are not responsible for the privacy practices of external websites, and we encourage you to review their policies separately.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with our Terms.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. We encourage you to review this page regularly. Continued use of our rollero online casino services after any update constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@rollero.com, or reach our VIP team at vip@rollero.com. We are available via live chat 24/7 through our Help Center for any privacy-related concerns.