Rollero Terms and Conditions

Welcome to Rollero. These Terms and Conditions govern your access to and use of www.rollero.com and all services offered by our casino. By creating an account, depositing funds, or playing any game at Rollero Casino, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use our services.

1. Who We Are

Rollero is owned and operated by Metlait SRL, a company registered under the laws of Costa Rica, registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold e-gaming licence No. 0000064 issued by the Tobique Gaming Commission, under which we operate casino Rollero in compliance with all applicable regulatory requirements. Certain Paysafe transactions processed through our cashier are handled by our payment partner, Tronabriz Limited, while our affiliate programme operates under the Rooster Partners brand. These Terms and Conditions were last updated on 22.04.2026, and our separate Bonus Policy was last updated on 28.02.2024.

2. Eligibility and Restricted Territories

We only permit real-money play from jurisdictions where online gambling is lawful. Users located in Afghanistan, American Samoa, Belarus, Belgium, Brazil, Bulgaria, the Canadian provinces of New Brunswick and Ontario, China, Cuba, Cyprus, Estonia, France (via provider restrictions), Georgia, Greece, Israel, Italy, Latvia, Lithuania, Malta, the Netherlands, Poland, Romania, Russia, Ukraine, the United Kingdom, the United States and a number of additional restricted countries listed in our full compliance policy are not permitted to register or wager with us. If we determine that a player has accessed our services from a restricted territory, we reserve the right to void winnings and withhold both deposits and withdrawals.

We welcome players from Sweden to register at our online casino; however, Swedish account holders are not eligible for any bonuses, promotions, VIP benefits, or loyalty point exchanges. Certain no-deposit offers are additionally unavailable to residents of around one hundred further countries, and specific games may be blocked by provider-level restrictions depending on your region.

3. Account Registration and Verification

To play at Rollero, you must create a personal account and provide your full legal name, date of birth, residential address, and a valid e-mail address. We allow only one account per person. Accounts sharing a residential address, household, IP address, or device with another account will be treated as duplicates, and any bonuses or winnings associated with them may be forfeited.

We carry out identity verification (KYC) in line with our licensing obligations. We may request documentation before approving a withdrawal, and we may require a phone call to the number on file as part of this process. Documents must be provided in Latin or Cyrillic script; otherwise, we may request video verification. If we are unable to reach you by phone or e-mail within two weeks of a withdrawal request, we will lock the account and cancel the pending withdrawal.

4. Deposits and Payment Methods

We accept EUR, USD, AUD, CAD, NZD, NOK and ZAR, as well as BTC, BCH, ETH, DOGE, LTC, USDT, XRP, BNB, ADA and TRX. Our internal operating currency is EUR, and crypto transactions are converted using real-time Coinbase Converter rates at the moment of the transaction. We do not offer conversion between crypto and fiat outside of processing a transaction.

Every deposit method available on our cashier carries a minimum of €20 or its equivalent, and all deposits are processed instantly and free of charge. We accept Visa, Mastercard, Maestro, online bank transfer, iDebit, Interac, Skrill, Neteller, ecoPayz, Neosurf, MiFinity, MuchBetter, Jeton, Paysafecard, and a range of cryptocurrencies. Deposits must originate from a payment account registered in your own name. If we detect a third-party deposit, we will confiscate any related winnings and return the deposit to its rightful owner. Before playing with BTC, we require valid photo identification, and deposits and bets remain blocked until this verification is completed.

5. Withdrawals

We process all withdrawals free of charge, subject to a €20 minimum on every method. Card payouts (Visa and Mastercard) take between 1 and 3 days; bank transfers take 5 to 7 days, though we process the transfer itself within 3 business days, and bank transfer payouts in USD are unavailable. E-wallets, Interac, iDebit and cryptocurrency payouts are instant. We may, at our sole discretion, pay a withdrawal using a method different from the one requested, and where a card was used for the original deposit, we may return funds up to the deposited amount directly to that card.

Our daily, weekly, and monthly withdrawal limits vary by currency, with a daily cap of €2,000, a rolling weekly cap of €5,000, and a monthly cap of €20,000 (or currency equivalents). Progressive jackpot winnings are paid in full and do not count toward these limits. We require every deposit to be wagered three times before related funds become withdrawable, and failure to satisfy this requirement may result in a processing fee or a refused withdrawal. Dormant accounts with no login or gameplay for 12 consecutive months incur a €20 monthly maintenance charge, or the remaining balance if smaller.

6. Bonuses and Promotions

We offer a range of promotions, including our Welcome Package, Tuesday Reload, Thursday Boost, Friday Fortune, and Sunday Funday offers, each requiring an active Rollero bonus code and governed by our separate Bonus Policy. If you are searching for a Rollero no deposit bonus, a Rollero casino no deposit bonus, or current Rollero no deposit bonus codes, please note that eligibility depends on your country of residence, as no-deposit offers are restricted in numerous jurisdictions. Any Rollero casino promo code must be entered exactly as published, and only one bonus may be active on your account at any time.

All bonus funds and free spins carry a 40x wagering requirement and expire three days after being credited unless stated otherwise. We apply a maximum bet limit of €5 (or currency equivalent) while wagering, and breaching this limit forfeits any related bonus winnings. Real money is wagered before bonus money, and once bonus funds are depleted, the bonus itself is lost. We limit all bonuses, including any Rollero bonus code offer, to one per person, household, address, e-mail, card, IP address, or shared-computer environment. Winnings from no-deposit bonuses are capped at €50 or currency equivalent, and this cap persists after wagering is completed.

7. VIP Programme and Loyalty Rewards

Our Rollero VIP Club operates by invitation only, with candidates selected based on loyalty, activity, and overall contribution to our casino. VIP members benefit from a personal account manager, enhanced cashback, higher withdrawal limits, and exclusive tournaments. Our loyalty programme allows players to exchange accumulated rewards through our Bonus Store; however, players from Sweden are excluded from loyalty point exchanges in line with our regional bonus restrictions.

8. Prohibited Conduct

• You must not use a VPN or any other tool to bypass our geographic restrictions; doing so may result in confiscation of winnings.
• You must not operate more than one account across our platform.
• You must not deposit using a payment method that is not registered in your own name.
• You must not attempt to exploit bonus terms, including bonus abuse across linked accounts or shared devices.

9. Responsible Gaming

We are committed to promoting responsible gambling and provide tools such as deposit limits, self-exclusion, and account closure upon request. If you feel your gambling behaviour has become a concern, we encourage you to contact our support team for guidance and available safeguards.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws applicable to our licence issued by the Tobique Gaming Commission. Any dispute arising from your use of Rollero Casino is resolved exclusively through arbitration in Costa Rica. Before pursuing arbitration, we encourage players to contact EGIS, an independent alternative dispute resolution body operating under Tobique Gaming Commission regulations, reachable at https://egis.io/ or disputes@egis-adr.com.

11. Language

English is the official language of our website and these Terms. Where any translated version conflicts with the English original, the English text prevails, and this rule also applies to our Bonus Policy.

12. Changes to These Terms

We may update these Terms from time to time to reflect regulatory, operational, or commercial changes. We recommend reviewing this page periodically, as continued use of our Rollero online casino following any update constitutes acceptance of the revised Terms.

13. Contact Us

If you have questions about these Terms, your Rollero casino login, account status, or any transaction, please contact our support team at support@rollero.com, available 24/7 via live chat. VIP members may reach our dedicated team at vip@rollero.com. We are here to help ensure your experience at our casino remains fair, secure, and enjoyable.