Responsible Gaming at Rollero

Our Commitment to Safer Play

We at Rollero take player protection seriously, and this responsibility is reflected in how we operate under our e-gaming licence No. 0000064, issued by the Tobique Gaming Commission. We cooperate with EGIS, an independent alternative dispute resolution body, so that any concerns raised by our players can be reviewed by a neutral party. Our Terms and Conditions and Bonus Policy are reviewed and updated regularly, and we always encourage you to read them so you understand exactly what to expect when you play with us.

Gambling should never be viewed as a way to solve financial problems or escape difficulties in daily life. We want you to enjoy our games purely as entertainment, and we've put a range of safeguards in place to support that goal.

Tools We Provide to Help You Stay in Control

We give every account holder at Rollero the ability to shape their own gaming experience through a set of practical controls. You can access these features directly from your account settings after Rollero login, and our support team is always available if you need guidance setting them up.

• Deposit Limits — set daily, weekly or monthly caps on how much you can add to your account.
• Loss Limits — restrict the amount you're willing to lose over a chosen period.
• Wagering Limits — cap the total stake you place across our slots, live tables and other games.
• Session Reminders — receive on-screen notifications about how long you've been playing.
• Time-Out — pause your account for a short cooling-off period, ranging from a day to several weeks.
• Self-Exclusion — close your account for an extended period or permanently, with no access to bonuses, promotions or new registrations during that time.

Once a limit is set, we apply it immediately or at the start of the next cycle, depending on the option chosen. Reducing a limit takes effect right away, while increasing one involves a short cooling-off period so that decisions are made carefully rather than in the heat of the moment.

Age Verification and Account Protection

We only allow adults to register with us. Every new account at Rollero Casino must confirm a valid date of birth, full legal name, residential address and e-mail during sign-up, and we permit strictly one account per person. Accounts that share a residential address, household, IP address or device with another account are treated as duplicates, and any linked bonuses or winnings may be forfeited. This policy exists to keep our community fair and to prevent underage individuals from accessing real-money play.

Before certain transactions — including cryptocurrency deposits — we may request photo identification, and deposits and bets remain blocked until that verification is complete. We may also carry out identity checks before processing a withdrawal, which can include a phone call to the number on file. These steps protect both your account and the integrity of our platform.

Registration and Verification Steps

1. Visit www.rollero.com and click the registration button.
2. Enter your date of birth, full name, address and e-mail address.
3. Confirm you are of legal gambling age in your jurisdiction.
4. Verify your e-mail to activate your account.
5. Submit identification documents when requested, in Latin or Cyrillic script.

Recognising the Signs of Problem Gambling

We encourage every player to check in with themselves regularly. Ask yourself honestly whether any of the following apply to your gaming habits:

• Do you spend more time or money on games than you originally planned?
• Have you borrowed money or sold belongings to keep playing?
• Do you feel restless or irritable when trying to cut back?
• Have you lied to family or friends about how much you play?
• Do you chase losses by depositing more than you can afford?

If you answered yes to one or more of these questions, we recommend reaching out to a support organisation or activating one of our self-exclusion tools right away. Recognising these patterns early makes it far easier to regain control.

Organisations We Work With

We at Rollero point our players toward independent, professional support whenever gambling stops feeling like entertainment. These organisations offer confidential advice, counselling and, in many regions, free helplines:

• GamCare — advice, support and a free helpline for anyone affected by gambling harm.
• BeGambleAware — independent information and self-assessment tools.
• Gambling Therapy — free online support available in multiple languages.
• Gamblers Anonymous — peer support meetings and recovery programmes.

You can also contact our own team at support@rollero.com if you'd like guidance on setting limits or activating self-exclusion — we're here to help, not to judge.

Protecting Vulnerable Markets

Our licensing terms mean that real-money play is not offered to residents of a defined list of restricted countries and territories, and we enforce this consistently across our platform. Players from Sweden may open an account with us, but under our current policy they are not eligible for Rollero bonus offers, promotions, VIP programmes or loyalty point exchanges — a measure we apply in line with regional consumer protection expectations. We also restrict no-deposit bonuses in numerous additional jurisdictions and apply provider-level game blocks where local regulation requires it. We ask every player to respect these boundaries, and we remind you that using a VPN to bypass geographic restrictions is strictly prohibited and may result in confiscated winnings.

Parental Controls

We strongly recommend that parents and guardians install filtering or monitoring software on any shared or family device to prevent minors from accessing gambling websites, including Rollero Casino. Well-known parental control tools can restrict access to real-money gaming platforms entirely, and we encourage households with children to take this precaution seriously, regardless of whether an account already exists on that device.